Data Privacy and Cookie Preferences

Privacy Policy

Protection of your personal data is our priority

Last updated: March 15, 2026

Summary

Cloudflare Web Analytics remains active for traffic measurement.
Google, Meta, and Ahrefs tools are managed according to your saved tracking preferences.
Information from contact and career forms may be delivered through Resend and, when needed, Telegram.

1. Introduction

This policy explains what data we process across our website, contact and career forms, call flows, and measurement tools. The goal is to transparently describe traffic measurement, request management, and operational communication.

2. Data Controller

Legal Name: Nova Sağlık Yönetim Danışmanlık ve Medikal Ürünler Sanayi Ticaret Limited Şirketi

Trade Name: Nova Ambulans

Address: Eğitim Mahallesi, Avrasya İş Merkezi Asil Sokak No:3/C Kat:1 Daire:22/23, 34722 Kadıköy/İstanbul

Phone: +90 216 339 00 39

Email: info@novaambulans.com

3. Personal Data We Collect

3.1. Contact and Request Information

Full name, email address, phone number, selected service or role, and message content you submit through the contact and career forms

3.2. Technical Usage Information

IP address, browser and device information, referrers, viewed pages, cookie preferences, and site traffic measurement data

3.3. Health-Related Information

There is no public mandatory health-data field on this website. However, if you share health-related information with us by phone, WhatsApp, email, or free-text message fields, this information may be processed to evaluate your request and plan the appropriate operation.

3.4. Operational and Communication Records

Contact form records, career applications, email delivery records, saved preferences, and operational notifications sent through Telegram when needed

4. Purposes of Processing Personal Data

Provision of emergency health services
Execution of patient transport operations
Performing and recording medical interventions
Conducting billing and payment operations
Fulfillment of legal obligations
Improvement of service quality
Communication and information activities
Conducting insurance operations

5. Legal Basis for Processing Personal Data

Your personal data is processed based on the following legal grounds:

Processing necessary to receive and manage a service request
Legal obligations and responsibilities arising from healthcare regulations
Processing necessary for the establishment, exercise, or protection of a right
Traffic measurement, security, and service-quality monitoring under the controller’s legitimate interests

Important: Health-related information is handled only to the extent necessary for the request and within the scope permitted by applicable rules. The website also contains optional measurement tools that you can manage through your saved preferences.

6. Transfer of Personal Data

Your personal data may be transferred to the following parties, limited to the purposes stated above and in compliance with the conditions stipulated in the KVKK:

Cloudflare Web Analytics and Cloudflare infrastructure services
Preference-based measurement tools such as Google Analytics, Google Ads, Meta Pixel, and Ahrefs
Resend email infrastructure for contact and application notifications
Telegram when needed for operational notifications
Ministry of Health, hospitals, insurers, and other authorized institutions

7. Cookies and Measurement Tools

Cloudflare Web Analytics stays active for traffic and pageview measurement. Google Analytics, Google Ads, Meta Pixel, and Ahrefs run according to the tracking preference you save.

You can update your cookie preferences at any time from the banner’s "Preferences" action or by using the button below.

8. Storage of Personal Data

Personal data is stored for as long as needed for the purpose of processing and within periods required by applicable rules. Contact and career submissions are kept only for operational needs and legal obligations. Once the retention period ends, data is deleted, destroyed, or anonymized.

9. Security Measures

We take the following technical and administrative measures to ensure the security of your personal data:

Use of encryption technologies
Secure data storage systems
Access control and authorization
Regular security audits
Staff training
Vulnerability detection and response systems
Physical security measures

10. Your Rights as a Data Subject

In accordance with KVKK Art. 11, as a data subject, you have the following rights:

Learning whether your personal data is processed
Requesting information about it if processed
Learning the purpose of processing and whether they are used in accordance with their purpose
Knowing the third parties to whom they are transferred domestically or abroad
Requesting correction if processed incompletely or incorrectly
Requesting deletion or destruction within the framework of conditions stipulated in KVKK Art. 7
Requesting notification of correction, deletion and destruction operations to third parties
Objecting to a result arising against you through analysis of processed data exclusively by automated systems
Requesting compensation for damages in case of damage due to unlawful processing

How to Apply?

To exercise your rights, you can send an email to info@novaambulans.com with identity verification documents or submit your petition with wet signature to the address below.

11. Contact

You can contact us for questions about our privacy policy:

info@novaambulans.com

+90 216 339 00 39

12. Policy Updates

This policy may be updated when our measurement tools, form flows, or communication providers change. The current version is published on this page, and you can revisit your cookie preferences at any time.

3. Personal Data We Collect

3.1. Contact and Request Information

Full name, email address, phone number, selected service or role, and message content you submit through the contact and career forms

3.2. Technical Usage Information

IP address, browser and device information, referrers, viewed pages, cookie preferences, and site traffic measurement data

3.3. Health-Related Information

3.4. Operational and Communication Records

Contact form records, career applications, email delivery records, saved preferences, and operational notifications sent through Telegram when needed

5. Legal Basis for Processing Personal Data

Your personal data is processed based on the following legal grounds:

Processing necessary to receive and manage a service request
Legal obligations and responsibilities arising from healthcare regulations
Processing necessary for the establishment, exercise, or protection of a right
Traffic measurement, security, and service-quality monitoring under the controller’s legitimate interests

6. Transfer of Personal Data

Your personal data may be transferred to the following parties, limited to the purposes stated above and in compliance with the conditions stipulated in the KVKK:

Cloudflare Web Analytics and Cloudflare infrastructure services
Preference-based measurement tools such as Google Analytics, Google Ads, Meta Pixel, and Ahrefs
Resend email infrastructure for contact and application notifications
Telegram when needed for operational notifications
Ministry of Health, hospitals, insurers, and other authorized institutions

7. Cookies and Measurement Tools

Cloudflare Web Analytics stays active for traffic and pageview measurement. Google Analytics, Google Ads, Meta Pixel, and Ahrefs run according to the tracking preference you save.

You can update your cookie preferences at any time from the banner’s "Preferences" action or by using the button below.

9. Security Measures

We take the following technical and administrative measures to ensure the security of your personal data:

Use of encryption technologies

Secure data storage systems

Access control and authorization

Regular security audits

Staff training

Vulnerability detection and response systems

Physical security measures

10. Your Rights as a Data Subject

In accordance with KVKK Art. 11, as a data subject, you have the following rights:

Learning whether your personal data is processed

Requesting information about it if processed

Learning the purpose of processing and whether they are used in accordance with their purpose

Knowing the third parties to whom they are transferred domestically or abroad

Requesting correction if processed incompletely or incorrectly

Requesting deletion or destruction within the framework of conditions stipulated in KVKK Art. 7

Requesting notification of correction, deletion and destruction operations to third parties

Objecting to a result arising against you through analysis of processed data exclusively by automated systems

Requesting compensation for damages in case of damage due to unlawful processing

How to Apply?

To exercise your rights, you can send an email to info@novaambulans.com with identity verification documents or submit your petition with wet signature to the address below.