GDPR Compliant

Privacy Policy

Protection of your personal data is our priority

Last updated: October 11, 2025

Summary

Purpose: Protect personal data under KVKK.
Your rights: access, rectification, erasure, objection.
Contact: +90 216 339 00 39 and info@novaambulans.com.

1. Introduction

We protect your personal data in line with KVKK and related laws. This policy explains how data is collected, processed, stored and protected.

2. Data Controller

Legal Name: Nova Sağlık Yönetim Danışmanlık ve Medikal Ürünler Sanayi Ticaret Limited Şirketi

Trade Name: Nova Ambulans

Address: Eğitim Mahallesi, Avrasya İş Merkezi Asil Sokak No:3/C Kat:1 Daire:22/23, 34722 Kadıköy/İstanbul

Phone: +90 216 339 00 39

Email: info@novaambulans.com

3. Personal Data We Collect

3.1. Identity Information

Name, surname, national ID number, date of birth, gender

3.2. Contact Information

Phone number, email address, address information

3.3. Health Information

Patient complaints, medical history, medications used, allergies, diagnosis and treatment information, vital signs (special category personal data)

3.4. Financial Information

Payment information, invoice information, insurance information

3.5. Location Information

Location information obtained during emergency calls, ambulance route information

4. Purposes of Processing Personal Data

Provision of emergency health services
Execution of patient transport operations
Performing and recording medical interventions
Conducting billing and payment operations
Fulfillment of legal obligations
Improvement of service quality
Communication and information activities
Conducting insurance operations

5. Legal Basis for Processing Personal Data

Your personal data is processed based on the following legal grounds:

Your explicit consent
Being directly related to the establishment or performance of a contract
Being explicitly provided for in laws (KVKK Art. 5/2-a)
Processing being mandatory for the establishment, use or protection of a right
Processing being mandatory for the legitimate interests of the data controller

Important: Your special category personal data (health information) is processed with your explicit consent or in cases permitted by law in accordance with KVKK Art. 6.

6. Transfer of Personal Data

Your personal data may be transferred to the following parties, limited to the purposes stated above and in compliance with the conditions stipulated in the KVKK:

Ministry of Health and relevant public institutions
Hospitals and healthcare institutions
Insurance companies
Authorized law enforcement (when necessary)
Judicial authorities (in case of court order)
Third-party service providers (data processors)

7. Storage of Personal Data

Your personal data is stored for the period necessary for the purpose for which it is processed and within the periods stipulated in the relevant legislation. Medical records are stored for at least 10 years in accordance with the Patient Rights Regulation. When the storage period expires, your personal data will be deleted, destroyed or anonymized.

8. Security Measures

We take the following technical and administrative measures to ensure the security of your personal data:

Use of encryption technologies
Secure data storage systems
Access control and authorization
Regular security audits
Staff training
Vulnerability detection and response systems
Physical security measures

9. Your Rights as a Data Subject

In accordance with KVKK Art. 11, as a data subject, you have the following rights:

Learning whether your personal data is processed
Requesting information about it if processed
Learning the purpose of processing and whether they are used in accordance with their purpose
Knowing the third parties to whom they are transferred domestically or abroad
Requesting correction if processed incompletely or incorrectly
Requesting deletion or destruction within the framework of conditions stipulated in KVKK Art. 7
Requesting notification of correction, deletion and destruction operations to third parties
Objecting to a result arising against you through analysis of processed data exclusively by automated systems
Requesting compensation for damages in case of damage due to unlawful processing

How to Apply?

To exercise your rights, you can send an email to info@novaambulans.com with identity verification documents or submit your petition with wet signature to the address below.

10. Contact

You can contact us for questions about our privacy policy:

info@novaambulans.com

+90 216 339 00 39

11. Policy Updates

This privacy policy may be revised from time to time due to changes in legal regulations or updates in our services. Updates will be published on this page. We recommend reviewing the policy regularly.

3. Personal Data We Collect

3.1. Identity Information

Name, surname, national ID number, date of birth, gender

3.2. Contact Information

Phone number, email address, address information

3.3. Health Information

Patient complaints, medical history, medications used, allergies, diagnosis and treatment information, vital signs (special category personal data)

3.4. Financial Information

Payment information, invoice information, insurance information

3.5. Location Information

Location information obtained during emergency calls, ambulance route information

5. Legal Basis for Processing Personal Data

Your personal data is processed based on the following legal grounds:

Your explicit consent
Being directly related to the establishment or performance of a contract
Being explicitly provided for in laws (KVKK Art. 5/2-a)
Processing being mandatory for the establishment, use or protection of a right
Processing being mandatory for the legitimate interests of the data controller

Important: Your special category personal data (health information) is processed with your explicit consent or in cases permitted by law in accordance with KVKK Art. 6.

6. Transfer of Personal Data

Your personal data may be transferred to the following parties, limited to the purposes stated above and in compliance with the conditions stipulated in the KVKK:

Ministry of Health and relevant public institutions
Hospitals and healthcare institutions
Insurance companies
Authorized law enforcement (when necessary)
Judicial authorities (in case of court order)
Third-party service providers (data processors)

7. Storage of Personal Data

8. Security Measures

We take the following technical and administrative measures to ensure the security of your personal data:

Use of encryption technologies

Secure data storage systems

Access control and authorization

Regular security audits

Staff training

Vulnerability detection and response systems

Physical security measures

9. Your Rights as a Data Subject

In accordance with KVKK Art. 11, as a data subject, you have the following rights:

Learning whether your personal data is processed

Requesting information about it if processed

Learning the purpose of processing and whether they are used in accordance with their purpose

Knowing the third parties to whom they are transferred domestically or abroad

Requesting correction if processed incompletely or incorrectly

Requesting deletion or destruction within the framework of conditions stipulated in KVKK Art. 7

Requesting notification of correction, deletion and destruction operations to third parties

Objecting to a result arising against you through analysis of processed data exclusively by automated systems

Requesting compensation for damages in case of damage due to unlawful processing

How to Apply?

To exercise your rights, you can send an email to info@novaambulans.com with identity verification documents or submit your petition with wet signature to the address below.