Privacy Policy
Protection of your personal data is our priority
Last updated: March 15, 2026
Summary
- Cloudflare Web Analytics remains active for traffic measurement.
- Google, Meta, and Ahrefs tools are managed according to your saved tracking preferences.
- Information from contact and career forms may be delivered through Brevo and, when needed, Telegram.
1. Introduction
This policy explains what data we process across our website, contact and career forms, call flows, and measurement tools. The goal is to transparently describe traffic measurement, request management, and operational communication.
2. Data Controller
Legal Name: Nova Sağlık Yönetim Danışmanlık ve Medikal Ürünler Sanayi Ticaret Limited Şirketi
Trade Name: Nova Ambulans
Address: Eğitim Mahallesi, Avrasya İş Merkezi Asil Sokak No:3/C Kat:1 Daire:22/23, 34722 Kadıköy/İstanbul
Phone: +90 216 339 00 39
Email: info@novaambulans.com
3. Personal Data We Collect
3.1. Contact and Request Information
Full name, email address, phone number, selected service or role, and message content you submit through the contact and career forms
3.2. Technical Usage Information
IP address, browser and device information, referrers, viewed pages, cookie preferences, and site traffic measurement data
3.3. Health-Related Information
There is no public mandatory health-data field on this website. However, if you share health-related information with us by phone, WhatsApp, email, or free-text message fields, this information may be processed to evaluate your request and plan the appropriate operation.
3.4. Operational and Communication Records
Contact form records, career applications, email delivery records, saved preferences, and operational notifications sent through Telegram when needed
4. Purposes of Processing Personal Data
- Provision of emergency health services
- Execution of patient transport operations
- Performing and recording medical interventions
- Conducting billing and payment operations
- Fulfillment of legal obligations
- Improvement of service quality
- Communication and information activities
- Conducting insurance operations
5. Legal Basis for Processing Personal Data
Your personal data is processed based on the following legal grounds:
- Processing necessary to receive and manage a service request
- Legal obligations and responsibilities arising from healthcare regulations
- Processing necessary for the establishment, exercise, or protection of a right
- Traffic measurement, security, and service-quality monitoring under the controller’s legitimate interests
Important: Health-related information is handled only to the extent necessary for the request and within the scope permitted by applicable rules. The website also contains optional measurement tools that you can manage through your saved preferences.
6. Transfer of Personal Data
Your personal data may be transferred to the following parties, limited to the purposes stated above and in compliance with the conditions stipulated in the KVKK:
- Cloudflare Web Analytics and Cloudflare infrastructure services
- Preference-based measurement tools such as Google Analytics, Google Ads, Meta Pixel, and Ahrefs
- Brevo email infrastructure for contact and application notifications
- Telegram when needed for operational notifications
- Ministry of Health, hospitals, insurers, and other authorized institutions
7. Cookies and Measurement Tools
Cloudflare Web Analytics stays active for traffic and pageview measurement. Google Analytics, Google Ads, Meta Pixel, and Ahrefs run according to the tracking preference you save.
You can update your cookie preferences at any time from the banner’s "Preferences" action or by using the button below.
8. Storage of Personal Data
Personal data is stored for as long as needed for the purpose of processing and within periods required by applicable rules. Contact and career submissions are kept only for operational needs and legal obligations. Once the retention period ends, data is deleted, destroyed, or anonymized.
9. Security Measures
We take the following technical and administrative measures to ensure the security of your personal data:
- Use of encryption technologies
- Secure data storage systems
- Access control and authorization
- Regular security audits
- Staff training
- Vulnerability detection and response systems
- Physical security measures
10. Your Rights as a Data Subject
In accordance with KVKK Art. 11, as a data subject, you have the following rights:
- Learning whether your personal data is processed
- Requesting information about it if processed
- Learning the purpose of processing and whether they are used in accordance with their purpose
- Knowing the third parties to whom they are transferred domestically or abroad
- Requesting correction if processed incompletely or incorrectly
- Requesting deletion or destruction within the framework of conditions stipulated in KVKK Art. 7
- Requesting notification of correction, deletion and destruction operations to third parties
- Objecting to a result arising against you through analysis of processed data exclusively by automated systems
- Requesting compensation for damages in case of damage due to unlawful processing
How to Apply?
To exercise your rights, you can send an email to info@novaambulans.com with identity verification documents or submit your petition with wet signature to the address below.
11. Contact
12. Policy Updates
This policy may be updated when our measurement tools, form flows, or communication providers change. The current version is published on this page, and you can revisit your cookie preferences at any time.
