In short: Nova Ambulans is a licensed private ambulance service based in Istanbul, providing ambulance services since 2010. It operates under a certificate of conformity issued within the Ambulances and Emergency Health Vehicles and Ambulance Services Regulation (OG-8/1/2025-32776) with a fleet of 7 Emergency Ambulances (ALS, ICU-equipped), and is subject to regular audits at least 3 times per year. This page transparently shares our legal framework and audit processes.
Our Licenses and Certificates
- Ambulance Service Certificate
- Istanbul Provincial Health Directorate
- Ambulance Qualification Certificate
- Issued individually for each vehicle
- TSE Conformity Certificate
- Turkish Standards Institute
- Responsible Manager Certificate
- Istanbul Provincial Health Directorate
Ambulances and Emergency Health Vehicles and Ambulance Services Regulation
- OG-8/1/2025-32776
- Amended: OG-24/6/2025-32936
- We operate with an ambulance service certificate and vehicle qualification certificates.
- Our fleet consists of 7 Emergency Ambulances, all ICU-equipped with ALS equipment, meeting Annex-1 and Annex-2 technical/medical equipment requirements.
- Our responsible manager, consultant physician, and call center structure comply with Articles 10, 14, and 15.
- Every case is reported to SKKM via ASOS (Article 17).
- Our ambulance personnel meet the minimum qualifications of Article 7: at least 3-person crew.
- In the ASOS personnel register (week of 19.10.2026) we have more than 80 registered field staff: at least 63 healthcare staff (paramedics/ATT/AABT) and at least 20 drivers. We have provided ambulance services since 2010.
- Vehicle markings comply with Article 8.
- Our pricing is based on the Provincial Health Directorate Fee Commission decision (Article 27).
- We are subject to regular audits at least 3 times per year (Article 26).
What Did the 24 June 2025 Amendment (OG-24/6/2025-32936) Change?
The amending regulation published in Official Gazette No. 32936 of 24 June 2025 made these changes that concern private ambulance services:
- The consultant physician is present at the call center during daytime working hours and must be reachable at other times. The earlier text required the physician at the call center throughout service hours (Article 15(1)).
- A new paragraph states that health personnel who will work on ambulances are to complete the training set by the Ministry; the separate training sentences for intensive care and specially equipped, air and sea ambulances were removed (Article 7(4)).
- Besides the operator's name and emblem, ambulances also carry its contact details (Article 8(1)(ç)).
- The Provincial Health Directorate may allow institutions and businesses in areas such as mines, industrial zones and construction sites to sign service contracts with ambulance services from other provinces; under such a contract the service keeps at least one emergency ambulance outside the contract to serve the province where it was set up (Article 30(1)(c)).
- The compliance period for ambulance services and ambulances already in operation, and for the camera and mobile device packages, was changed to "by 1/1/2026" (Provisional Article 1).
- A blue light warning device that can be removed and refitted at once was added to the definition of the patient transport ambulance (Article 5). The Tenth Chamber of the Council of State (Danıştay) stayed the execution of that sub-paragraph by decision E.:2025/4300 of 9/2/2026.
- Annex 1 (vehicle specifications), Annex 2 (medical devices and supplies), Annex 4 (medicines and IV fluids), Annex 10/B (ambulance audit form) and Annex 12 (ambulance case record form) were replaced.
This summary is for information only; the text published in the Official Gazette is binding.
Personal Data Protection Law No. 6698 (KVKK)
- OG-7/4/2016-29677
- Patient personal data is processed in accordance with the General Directorate of Health Information Systems security policies (Regulation Article 23/4).
- Data is processed and shared only for the purposes and with the recipients described in our General Privacy Notice (www.novaambulans.com/en/data-protection).
- Regulation Article 24 provides that records are kept for five years.
- Rights of patients and relatives under KVKK Article 11 (access, correction, deletion) are honored.
Personnel Qualifications and Training
- Regulation Articles 7, 14, 15
- Emergency Ambulances have at least 3-person crew: physician or paramedic or trained EMT + health personnel + driver.
- All our health personnel have completed Ministry-mandated training (Article 7/4).
- Periodic in-service training programs are regularly implemented (Article 14/2-ı).
- Advanced cardiac life support, trauma and paediatric life support training (in-house courses based on the ACLS, PHTLS, PALS, ITLS and BLS curricula).
- Personnel work permits are issued by the Directorate.
Vehicle Standards and Registration
- Regulation Articles 5, 8, 9
- All our vehicles are Emergency Ambulance class: white body, red fluorescent stripe (Article 8/a).
- TSE inspection certificate and Provincial Health Directorate qualification certificate are held (Article 9).
- Vehicle tracking device, camera device package, and mobile device package are actively operating (Article 20/6).
- Medical device maintenance, calibration, and inspections are performed regularly (Article 30/s).
Communication
- Regulation Article 20
- Our call center uses an Istanbul area code phone number.
- VHF/UHF radio system operates in coordination with SKKM.
- ASOS mobile device integration is active in all ambulances.
- Radio is always kept on from the start to the end of each mission.
Audits and Transparency
- Regulation Article 26
- Our ambulance service and vehicles are subject to regular audits at least 3 times per year.
- Audits are conducted using Annex-10/A (service) and Annex-10/B (ambulance) forms.
- We are tracked in real-time via ASOS and Ministry systems.
- Monthly service report form (Annex-13) is regularly submitted to the Directorate.
Other Applicable Legislation
- Occupational Health and Safety Law (6331) — Personnel and workplace safety
- Medical Waste Control Regulation (OG-25/1/2017-29959) — Medical waste disposal
- Infection Control Standards — WHO and Ministry of Health protocols
- Regulation on Promotion and Informing Activities in Health Services (OG-29/7/2023-32263) — Website and advertising compliance
- Highway Traffic Law (2918) — Ambulance traffic priority and marking
Frequently Asked Questions
Which regulation are you subject to?
Our operations are subject to the Turkish Ministry of Health Ambulances and Emergency Health Vehicles and Ambulance Services Regulation (OG-8/1/2025-32776, amended OG-24/6/2025-32936). We also operate in line with KVKK, OHS, and related health legislation.
Are you licensed and certified?
Yes. We operate with an ambulance service certificate of conformity, a per-vehicle qualification certificate, a responsible-manager certificate, and a TSE conformity certificate; all our vehicles are Emergency Ambulance (red-stripe) class.
How often are you audited?
Our ambulance service and vehicles are subject to regular audits at least 3 times per year (Article 26). Audits use Annex-10/A and Annex-10/B forms and are tracked in real time through Ministry systems via ASOS.
How are your fees determined?
Our fees are based on the decision of the Istanbul Provincial Health Directorate Fee Commission under Article 27 of the regulation. See our pricing page for current information.
How is my patient data protected?
Patient data is processed in line with KVKK (Law No. 6698) and the information security policies of the General Directorate of Health Information Systems. Records are kept for five years under Article 24 of the regulation.
Which crew is on board the ambulance?
In line with Article 7 of the regulation, a crew of at least three works on each ambulance: healthcare staff and a driver. A doctor accompanies the transfer on request.
How many ambulances do you have?
Our fleet consists of 7 Emergency Ambulances. All of them are ICU-equipped with ALS equipment.
Have Questions?
Contact us for information about our regulatory compliance, license details, or audit processes.
95% of answered calls were picked up within 30 seconds (Karel switchboard, July 24 – October 22, 2026)Median arrival 8 minutes for Istanbul emergency cases (2026)
Source: call answering from Karel switchboard logs (July 24 – October 22, 2026); arrival is the median time from case assignment in ASOS to arrival on scene for Istanbul emergency cases (not from the call; January 1 – October 22, 2026, n=287). Data as of October 23, 2026. How we calculate our figures
