Regulatory Compliance and Legal Framework
In short: Nova Ambulans operates with a certificate of conformity and fully complies with all applicable legislation — primarily the Ambulances and Emergency Health Vehicles and Ambulance Services Regulation (OG-8/1/2025-32776) — and is subject to regular audits at least 3 times per year. This page transparently shares our legal framework and audit processes.
Last updated: March 21, 2026 · Content: Nova Ambulans Medical Board
Ambulance Service Certificate
Istanbul Provincial Health Directorate
Ambulance Qualification Certificate
Issued individually for each vehicle
TSE Conformity Certificate
Turkish Standards Institute
Responsible Manager Certificate
Istanbul Provincial Health Directorate
RG-8/1/2025-32776 · Değişiklik: RG-24/6/2025-32936
- ✓We operate with an ambulance service certificate and vehicle qualification certificates.
- ✓All our ambulances are Emergency Ambulance (red-stripe) class and meet Annex-1, Annex-2 technical/medical equipment requirements.
- ✓Our responsible manager, consultant physician, and call center structure comply with Articles 10, 14, and 15.
- ✓Every case is reported to SKKM via ASOS (Article 17).
- ✓Our ambulance personnel meet the minimum qualifications of Article 7: at least 3-person crew.
- ✓Vehicle markings comply with Article 8.
- ✓Our pricing is based on the Provincial Health Directorate Fee Commission decision (Article 27).
- ✓We are subject to regular audits at least 3 times per year (Article 26).
RG-7/4/2016-29677
- ✓Patient personal data is processed in accordance with the General Directorate of Health Information Systems security policies (Regulation Article 23/4).
- ✓Data is processed only for legal purposes and shared with third parties only when required by legislation.
- ✓Records are kept for 5 years (Regulation Article 24).
- ✓Rights of patients and relatives under KVKK Article 11 (access, correction, deletion) are honored.
Regulation Articles 7, 14, 15
- ✓Emergency Ambulances have at least 3-person crew: physician or paramedic or trained EMT + health personnel + driver.
- ✓All our health personnel have completed Ministry-mandated training (Article 7/4).
- ✓Periodic in-service training programs are regularly implemented (Article 14/2-ı).
- ✓ACLS, PHTLS, PALS certifications are held by our team.
- ✓Personnel work permits are issued by the Directorate.
Regulation Articles 5, 8, 9
- ✓All our vehicles are Emergency Ambulance class: white body, red fluorescent stripe (Article 8/a).
- ✓TSE inspection certificate and Provincial Health Directorate qualification certificate are held (Article 9).
- ✓Vehicle tracking device, camera device package, and mobile device package are actively operating (Article 20/6).
- ✓Medical device maintenance, calibration, and inspections are performed regularly (Article 30/s).
Regulation Article 20
- ✓Our call center uses an Istanbul area code phone number.
- ✓VHF/UHF radio system operates in coordination with SKKM.
- ✓ASOS mobile device integration is active in all ambulances.
- ✓Radio is always kept on from the start to the end of each mission.
Regulation Article 26
- ✓Our ambulance service and vehicles are subject to regular audits at least 3 times per year.
- ✓Audits are conducted using Annex-10/A (service) and Annex-10/B (ambulance) forms.
- ✓We are tracked in real-time via ASOS and Ministry systems.
- ✓Monthly service report form (Annex-13) is regularly submitted to the Directorate.
- ✓Occupational Health and Safety Law (6331) — Personnel and workplace safety
- ✓Medical Waste Control Regulation (OG-25/1/2017-29959) — Medical waste disposal
- ✓Infection Control Standards — WHO and Ministry of Health protocols
- ✓Regulation on Promotion and Informing Activities in Health Services (OG-29/7/2023-32263) — Website and advertising compliance
- ✓Highway Traffic Law (2918) — Ambulance traffic priority and marking
Frequently Asked Questions
Which regulation are you subject to?
Our operations are subject to the Turkish Ministry of Health Ambulances and Emergency Health Vehicles and Ambulance Services Regulation (OG-8/1/2025-32776, amended OG-24/6/2025-32936). We also fully comply with KVKK, OHS, and related health legislation.
Are you licensed and certified?
Yes. We operate with an ambulance service certificate of conformity, a per-vehicle qualification certificate, a responsible-manager certificate, and a TSE conformity certificate; all our vehicles are Emergency Ambulance (red-stripe) class.
How often are you audited?
Our ambulance service and vehicles are subject to regular audits at least 3 times per year (Article 26). Audits use Annex-10/A and Annex-10/B forms and are tracked in real time through Ministry systems via ASOS.
Related pages: Credentials & Certifications · Medical Board
Have Questions?
Contact us for information about our regulatory compliance, license details, or audit processes.
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