Nova Ambulans FAQ Hub

Yes, we provide uninterrupted ambulance services 24/7 throughout Istanbul and across Turkey. You can reach us anytime for emergencies.

112 Emergency Service is a public service focused on life-threatening situations. Private ambulances serve both in emergencies and in planned transfers such as comfortably transporting stable patients (e.g., hospital to home, home to appointment).

A red stripe indicates a fully equipped 'Emergency Ambulance' capable of responding to emergencies. A blue stripe indicates a 'Patient Transport Ambulance' used for transporting stable patients. Nova operates exclusively red-stripe Emergency Ambulances.

Yes, we provide safe and comfortable intercity patient transport throughout Turkey. Our specially equipped vehicles and experienced teams handle long-distance transfers.

Yes, we provide fully equipped ambulances and medical teams for concerts, sports events, fairs, and all organizations.

Yes, all our ambulances comply with Ministry of Health regulations and are fully equipped with modern medical devices and emergency equipment.

Our standard emergency ambulances are staffed with paramedics and EMTs. If the case requires it, we can also assign a physician to the crew as long as you let us know in advance on the form.

Core equipment: defibrillator, cardiac monitor, ventilator, and advanced life support sets. Trauma/transport: immobilisation boards, scoop stretcher, cervical collars. Medications: essential emergency medication kit. All vehicles comply with Turkish Ministry of Health regulations and are inspected regularly.

If the patient’s condition allows, we can safely take one companion in the ambulance. They need to remain seated with a seat belt on and follow the medical team’s instructions. For transfers linked to a flight, our team also helps organise the companion’s travel.

Pricing varies depending on the type of service (emergency, transport), distance, and the patient’s condition. Please contact us for detailed information and quotes.

We accept cash, credit/debit cards (contactless POS), and bank transfer. All services are invoiced.

This depends on your policy coverage and SGK's current regulations. Some private insurances may cover it in emergencies or if deemed necessary by a doctor. SGK typically covers inter-hospital transfers under certain conditions. We can issue an invoice for insurance submission upon request.

No. Nova Ambulans applies a flat-rate policy 24/7, so we do not charge extra at night, on weekends, or during public holidays.

Yes. All services are invoiced. We can issue individual or corporate invoices and share the required documents for insurance reimbursement requests.

We follow a 4-step process: (1) you share the date, patient status, and destination; (2) we plan the route and assign the right crew; (3) we send the plan for your approval; (4) we keep you updated until the transfer day. Companion seating is arranged during planning.

Required documents: (1) patient ID, (2) receiving facility details, (3) current medical reports/epicrisis. For international transfers, also prepare: passport, flight medical clearances, and consular correspondence if applicable. Our operations team guides you through the full checklist.

During the call, inform our operator of the patient’s general condition, age, consciousness status, exact address, and a reachable phone number to speed up the process.

Our nearest team is dispatched immediately. Depending on traffic and distance, our goal is to reach you as soon as possible.

For events in Istanbul and nearby regions, depending on the type and risk level of your event, we can provide an ambulance, doctors, paramedics or EMTs, field medical kits, trauma sets and, when needed, AEDs, stretchers, scoop boards and oxygen units. During planning we review your needs together and recommend the most suitable setup.

For corporate events we recommend booking at least 7 days in advance, and for large-scale organisations around 14 days. Our operations team is available 24/7 and, for urgent requests, can usually activate an expedited process to allocate a crew within 24 hours when capacity is available.

Yes. Before the event we visit the venue, prepare a risk assessment report, evacuation plan and communication procedure. We deliver this documentation using our standard template and protocol number and share it with the organisers for approval.

If needed, we can deploy more than one ambulance, motorised first-aid teams or set up a temporary infirmary. Once you share the expected attendance and schedule in the request form, we plan the required capacity together with you.

Stay calm and ensure your safety first. If the patient is unconscious and not breathing, start basic life support. Apply pressure to severe bleeding with a clean cloth. If no trauma is suspected, lay the patient on their side to keep the airway open.