Terms of Service and Conditions of Use

Applicable conditions when using Nova Ambulans services

Last updated: October 11, 2025

Summary

Scope: emergency, intra/intercity transfer, event medical.
Booking/cancellation: notice recommended; cancellation terms apply.
Payment: cash, card, bank transfer; invoiced.

1. General Provisions

By requesting service, you accept these terms. If you do not accept them, please do not use our services.

2. Service Scope

Nova Ambulans provides the following services:

Emergency ambulance services
Intercity patient transport
Intracity patient transport
Hospital transfer
Home discharge services
Event medical support
Event ambulance service

3. Booking and Cancellation Terms

3.1. Booking

Service requests can be made via phone, WhatsApp or website
Booking at least 2 hours in advance is recommended for planned transfers
24/7 immediate service for emergencies
Booking confirmation sent via SMS or email

3.2. Cancellation Terms

Free cancellation up to 2 hours before service starts
50% of fee charged for cancellations less than 2 hours before
Full fee charged for cancellations after ambulance has departed
Delays due to force majeure like weather or traffic are not considered cancellations

4. Payment Terms

Payment collected after service in emergencies
Payment can be made in advance or after service for planned transfers
Accepted payment methods: Cash, credit card, bank transfer
Invoice sent via email after service
Private insurance agreements may apply

Note: Prices vary based on distance, service type and equipment used. Please contact us for detailed pricing information.

5. Responsibilities of Parties

5.1. Nova Ambulans Responsibilities

Providing service in compliance with Ministry of Health regulations
Employing qualified and certified personnel
Providing fully equipped and maintained ambulances
Maintaining highest level of patient safety
Protecting confidentiality of personal data

5.2. Customer Responsibilities

Providing accurate and complete information
Reporting patient's current health condition
Having necessary documents ready
Fulfilling payment obligations
Providing necessary assistance to ambulance crew

6. Liability Limitations

Nova Ambulans does not accept liability for the following situations:

Problems arising from inaccurate or incomplete information
Force majeure (natural disasters, war, terrorism, etc.)
Delays due to traffic accidents and road conditions
Complications arising from patient's pre-existing health condition
Problems arising from customer's failure to follow instructions

7. Patient Rights

Right to receive quality healthcare
Right to be informed
Right to privacy
Right to confidentiality
Right to receive service in a safe environment
Right to complain and appeal
Right to access medical records

8. Dispute Resolution

Istanbul (Kadıköy) Courts and Enforcement Offices are authorized for resolution of disputes arising from these terms of service. Customer is deemed to have accepted this by using our services. Disputes are primarily attempted to be resolved amicably. If no resolution is reached, legal remedies may be pursued.

9. Changes

Nova Ambulans reserves the right to change these terms of service without prior notice. Current terms are published on our website. By continuing to use the service, you are deemed to have accepted the changes.

10. Contact

You can contact us for questions about terms of service:

+90 216 339 00 39

info@novaambulans.com