Question 1

How quickly can you dispatch the emergency ambulance?

Accepted Answer

At Nova Ambulans we provide 24/7 private emergency ambulance service in Istanbul. On average we dispatch a fully equipped ambulance to the Asian side in about 9 minutes and to the European side in about 12 minutes. We monitor traffic and weather in real time to send the closest crew, but actual response times can vary with call volume and exceptional situations.

Question 2

Is a physician available in the ambulance?

Accepted Answer

Our standard emergency ambulances are staffed with paramedics and EMTs. If the case requires it, we can also assign a physician to the crew as long as you let us know in advance on the form.

Question 3

Which equipment is available on board?

Accepted Answer

Our ambulances carry a defibrillator, monitor, ventilator, advanced life support sets, trauma and immobilisation equipment and essential medication. All vehicles comply with Ministry of Health regulations and are checked regularly.

Question 4

Can the service be covered by insurance?

Accepted Answer

Many private health insurance policies can cover private ambulance services in emergencies or when there is a doctor’s referral. You pay us first, then submit the invoice we issue to your insurer for reimbursement if your policy allows. For contracted corporate partners, we can work with insurers on a direct billing basis.

Emergency Ambulance Service

Why Nova Ambulance Emergency Service?

When Should You Call Emergency Ambulance?

Emergency Response Process

Call

Assessment

Dispatch

Response

Transfer

Equipment in Our Ambulances

Emergency Ambulance FAQ

Key questions about our emergency ambulance service