What Is ASOS? Turkey's Emergency Health Automation System Explained

ASOS — short for Acil Sağlık Otomasyon Sistemi (Emergency Health Automation System) — is Turkey's Ministry of Health platform that underpins every licensed ambulance service in the country. Under the Ambulances and Emergency Health Vehicles Regulation that came into force in January 2025, all ambulance operators are legally required to connect to ASOS and use it for case recording, dispatch coordination, and reporting. [1]Source: Ambulances and Emergency Health Vehicles Regulation (OG-8/1/2025-32776) — Republic of Turkey Ministry of Health

What Does ASOS Do?

ASOS is the digital spine of ambulance operations in Turkey. Its core functions include:

• Case registration — Every call handled by a licensed service is opened as a case in ASOS the moment dispatch is confirmed (Article 17).
• Real-time SKKM coordination — The Health Command and Control Center (SKKM, embedded in the 112 call center) receives instant notification of every case through ASOS.
• Crew tracking — Work schedules for every ambulance crew must be entered into ASOS by the 25th of the preceding month (Article 14).
• Audit trail — ASOS records are the primary source used during the mandatory annual audits (at least three per year, Article 26).
• Data archive — All records are retained for five years; if a service ceases operations, records transfer to the Provincial Health Directorate within 30 days (Article 24).

Why Does ASOS Matter for Patients?

Transparency and accountability. Because every case is recorded, patients and regulators can verify response times, crew qualifications, and equipment status. Personal health data processed through ASOS is governed by Law No. 6698 (KVKK) and the Ministry's health information security policies (Article 23/4). [1]Source: Ambulances and Emergency Health Vehicles Regulation (OG-8/1/2025-32776) — Republic of Turkey Ministry of Health

Nova Ambulans and ASOS

Nova Ambulans is fully integrated with ASOS. Every case — from the initial call to hospital handover — is registered in real time. Our mobile device package in each ambulance keeps the case record updated throughout transport, and the completed form is submitted to SKKM within 24 hours (Article 18).

Frequently Asked Questions

What is the difference between ASOS and SKKM?

ASOS is the software platform; SKKM is the operational coordination center that uses ASOS data to monitor and direct ambulances. SKKM sits within the 112 emergency call center in each province.

Can patients access their ASOS records?

Patients have data subject rights under KVKK Article 11, including the right to request access to personal data held about them. Contact the ambulance service's responsible manager to initiate a request.

Does ASOS apply to private ambulance services?

Yes. The 2025 regulation requires all licensed ambulance services — public and private — to integrate with ASOS and comply with its recording requirements.

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