Call Dispatcher Job in Istanbul
We are looking for experienced team members to work at our call center where ambulance service calls are evaluated and ambulances are dispatched.
- Employer
- Nova Ambulans
- Location
- Istanbul, Turkey
- Employment type
- Full time
- Date posted
Responsibilities
- Answer ambulance service calls and evaluate them with a careful approach.
- Analyze incoming calls based on service capacity, active personnel qualifications, and equipment status to make accept/reject decisions.
- When a service request is declined, provide callers with accurate and complete guidance on how their needs can be met.
- Under the coordination of the consulting physician, ensure the rapid dispatch of the appropriate ambulance and team to the case.
- Keep radios and mobile devices continuously open for communication during working hours; maintain instant communication with field teams.
- Wear the corporate regulation uniform with your title, fluorescent strips, and call center contact number during duty.
- Visibly carry the identification card approved by the responsible manager during service hours.
Qualifications and Requirements
- Be adaptable to shift-based work schedules.
- Have field experience in call center operations, preferably in healthcare services, emergency coordination, or operations/logistics management.
- Be successful in crisis management with the ability to make fast and accurate decisions under stress; coordinate multiple simultaneous operations seamlessly.
- Have clear diction, effective phone communication skills, and strong persuasion ability.
- Think solution-oriented, empathize with patients and their relatives while maintaining the institution's service standards.
Job Application
Share your contact details, education and experience. You can attach a PDF, DOC or DOCX CV up to 5 MB.
Application Form
Fill out the form and our HR team will contact you.
