Ambulance Call and Case Reporting: From First Contact to Hospital Handover
How does a private ambulance service handle a call in Turkey? Articles 16, 17, and 18 of the 2025 Ambulance Regulation define the call intake, dispatch, and case recording workflow step by step.
💡Key Takeaways
- Every case must be reported to SKKM via ASOS the moment dispatch is confirmed (Article 17/2).
- The ambulance crew records the complete case form on a mobile device throughout the mission (Article 18).
- If a call is declined, the caller must be told how to get help elsewhere (Article 17).
When someone calls a licensed private ambulance service in Turkey, a regulated workflow begins immediately. Articles 16, 17, and 18 of the 2025 Ambulance Regulation define exactly how calls must be handled, how dispatch works, and what documentation the crew must complete. [1]
Step 1: Receiving the Call (Article 16)
A call can be made by the patient, a family member, or a third party — either in person or by phone. In certain situations, SKKM (the Health Command and Control Center) may also dispatch a private ambulance crew directly.
Step 2: Call Assessment and Accept/Decline (Article 17)
The call handler (çağrı karşılayıcı) evaluates the call against the service's current capacity, crew qualifications, and equipment status:
- If accepted → case opened and dispatch confirmed
- If declined → the caller must be told exactly how their need can be met elsewhere
The regulation does not permit a simple "we can't help" response without redirection guidance.
Step 3: SKKM Notification via ASOS (Article 17/2)
The moment a call is accepted and dispatch confirmed, the case must be opened in ASOS and SKKM notified. The case tracking begins here and continues until the mission is closed.