How is Patient Safety and Comfort Ensured in Private Ambulance?

Speed is not the only goal in ambulance transport. Stability of medical condition, safety, and comfort must be ensured together [1]Source: European Committee for Standardization (CEN) — EN 1789 — cencenelec.eu[2]Source: European Resuscitation Council (ERC) — European Resuscitation Council. EPUAP frames this clearly — its mission is to "provide relief for persons suffering from, or at risk of, pressure ulcers, through research and education" [4]Source: EPUAP — Mission and Pressure Ulcer Prevention — European Pressure Ulcer Advisory Panel — and TÜVTÜRK underlines that an ambulance without a valid emissions measurement "will be rated as severely defective" in inspection [5]Source: TÜVTÜRK — Vehicle Inspection Requirements — TÜVTÜRK. Ambulance types (ground, air, sea) and their technical and medical equipment requirements are set out in the full text and annexes (Annex-1, Annex-2) of the current Ambulance Services Regulation, published in the Official Gazette dated 8 January 2025 (No. 32776). [6]Source: Ambulance Services Regulation (Official Gazette 8/1/2025) — T.C. Ministry of Health As Nova Ambulans, patient safety and comfort is our priority.

Precautions We Take for Patient Safety

• Correct Equipment and Vehicle Maintenance: Our ambulances are equipped with the latest technology medical devices, fitted in line with EN 1789, the standard for road ambulance medical equipment [1]Source: European Committee for Standardization (CEN) — EN 1789 — cencenelec.eu. Calibrations and maintenance of all equipment (defibrillator, ventilator, monitors, etc.) are done periodically [1]Source: European Committee for Standardization (CEN) — EN 1789 — cencenelec.eu. Mechanical maintenance of our vehicles is also not neglected.
• Trained and Experienced Personnel: Our teams consist of expert doctors, paramedics, and emergency medical technicians in their field. Our personnel keep their knowledge up to date by constantly receiving training on subjects like advanced life support and trauma management [2]Source: European Resuscitation Council (ERC) — European Resuscitation Council.
• Safe Fixation and Transport: Patients are fixed safely to the stretcher with belt systems; the stretcher and fixation system are additionally tested under EN 1865 [1]Source: European Committee for Standardization (CEN) — EN 1789 — cencenelec.eu. The principle of "minimum shaking" is followed during transport [1]Source: European Committee for Standardization (CEN) — EN 1789 — cencenelec.eu[2]Source: European Resuscitation Council (ERC) — European Resuscitation Council. Extra care is taken for spine and neck protection, especially in trauma patients [2]Source: European Resuscitation Council (ERC) — European Resuscitation Council.
• Infection Control: After every transfer, our ambulances and all equipment are meticulously cleaned with special disinfectants, minimizing the risk of infection transmission to the next patient [3]Source: Centers for Disease Control and Prevention (CDC) — Infection Control in EMS — Centers for Disease Control and Prevention.

Elements Increasing Patient Comfort

• Air Conditioning: The internal temperature of our ambulances is kept at an ideal level according to the patient's condition and seasonal conditions.
• Suspension Systems: Our vehicles have special suspension systems that minimize shaking caused by road conditions [1]Source: European Committee for Standardization (CEN) — EN 1789 — cencenelec.eu, which provides great comfort especially in long-distance transports.
• Privacy: Respecting patient privacy is one of our basic principles. All interventions and the transport process are carried out with this sensitivity.
• Communication: Our team is in constant communication with conscious patients and patient relatives. Giving information about the process, relieving the patient's concerns, and giving them morale is an important part of our job.

Frequently Asked Questions

Is there a comfort difference between private ambulance and 112 ambulance?

Although both ambulances meet mandatory standards in terms of medical safety, private ambulances generally focus on additional features that will increase comfort in longer road and planned transports. Details like suspension reducing shaking, extra pillow, and blanket are part of this difference.

Can air conditioning setting and light level be changed according to the patient inside the ambulance?

Yes; air conditioning and lighting are adjusted according to the patient's comfort and medical need. When the patient's feeling cold, sweating, or sensitivity to light is noticed along the way, the team changes these settings dynamically.

How is communication with the family ensured along the way?

If the companion is in the ambulance, regular information is given about the process; in cases where there is no companion, the team can inform relatives by phone at appropriate intervals. Transparent communication about arrival time and the patient's general condition contributes to a safer and calmer process.